Thank you for shopping with Eliot Furnish. We value your satisfaction and want you to have a positive shopping experience. This Return and Refund Policy outlines how we handle returns, exchanges, and refunds for your purchases.
Returns
We accept returns only for items that are defective, damaged, or incorrect upon delivery. If you receive an item that does not match your order or arrives in damaged condition, please contact us within 7 days of receiving your order.
Returned items must be unused, in their original packaging, and in the same condition as received. Any signs of use or damage caused after delivery will make the item ineligible for return.
Refunds
Refunds are only applicable for approved return requests. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed through the original payment method — since Eliot Furnish operates on a Cash on Delivery (COD) basis, refunds will be issued through a suitable method agreed upon with you.
Please note that refund processing times may vary depending on your location and banking provider.
Non-Returnable Items
Certain items such as personalized, used, or clearance products cannot be returned or refunded.
We encourage customers to review product details carefully before making a purchase.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us within 7 days of receiving your order to initiate the exchange process.
Order Cancellation
You may cancel your order before it is shipped. Once the order has been dispatched, it cannot be canceled. If you wish to make changes to your order, please contact us immediately at [email protected].
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return or exchange, please contact us at [email protected].